Refund Policy

Returns

We accept returns within 14 days of delivery for eligible items.

Items must be unused, in their original condition and, where applicable, in their original packaging.

Return Process

As a dropshipping business, approved returns may need to be sent directly to the relevant supplier. Please contact us before returning any item so we can provide the correct return instructions.

Returns sent without prior authorisation may not be accepted.

Refunds

Once the returned item has been received and inspected, approved refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, opened or used beauty products cannot normally be returned unless they are faulty, damaged or incorrect upon arrival.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photographs where applicable so we can resolve the issue promptly.